Glorious Glamping Privacy Policy

This statement explains the privacy and data protection practices which apply to gloriousglamping.me. We understand and respect the importance of safeguarding your data and, while collecting personal information is necessary to satisfy the expectations and requirements of our visitors, we fully appreciate that your information must be handled respectfully.

This policy explains what information we collect, what we do with it, and the protections you have.

Collecting information

We only collect personal data from you by specifically asking for it:

• When you submit an enquiry to or make a booking at our site
• When you submit a review
• When you otherwise contact us via the website or email
  
  

The information we collect:

We limit the personal information collected to that reasonably required to satisfy your expectations. This information may include:

• Your name and contact details, including telephone number, email and postal address
• Specific information relating to your booking (eg. vehicle number plate)
• Your IP address
• Records of any correspondence

Although we may appear to collect your card details while processing your booking, this information is actually being collected and processed by our third party payment provider and is subject to their own privacy policy. We do not see or store any card data ourselves.

How we use the information we collect

We will only use your personal information to satisfy your expectations, including:

• To send you confirmation of your enquiry or booking, follow it up, or ask for feedback
• To respond to any queries you have raised
• For any communication deemed a legitimate purpose, such as notifying you of changes to our service or in order to carry out our obligations to you
• To assist with fraud prevention
  
  

Cookies

In order to optimise the experience of visitors to our website, we may use cookies to collect statistical usage data and make our website easier to use. These cookies do not identify you personally. 

Data security and retention

We are committed to protecting your privacy and follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, as well as to prevent unauthorised access. The computers that store the information are kept in a secure facility with restricted physical access, and we use hardware firewalls and other measures to restrict electronic access.

Your personal information will be stored for no longer than is reasonably required for record keeping, complying with legal obligations and resolving disputes. Any information which we have identified as sensitive will be encrypted prior to storage.

None of the information that we collect will be disclosed to any third party, except if we are required to do so by law.

We will never share your information with third parties for their own marketing purposes without your express consent.

Your rights

Any personal information submitted via our website must be treated in accordance with the Data Protection Act 2018 and you are entitled to withdraw your content for data processing at any time. If you have any concerns or would like to request a copy of the data we store about you, request amendments, or request that we delete your information, you may contact us via our contact us page.

To find out more about your entitlements under this legislation, visit the Information Commissioner’s web site at ico.org.uk, or read the Act online at www.legislation.gov.uk/ukpga/2018/12/contents/enacted.

Your acceptance

By using this website, you consent to the collection and use of the above personal information in accordance with this privacy policy. Please re-read this policy from time to time to ensure that you are aware of any updates. If you do not agree to this policy, please do not use our site.